Ownership

This website and the trademarks, patents, portraits or any related rights used on it are owned by NuGen, Inc. (hereinafter referred to as the Company) or are used with its legal authorization. Except for the permission of the Company or the reasonable use for personal free use, any use of the content of this website, including reproduction, rewriting, storage of all or part of the content, is prohibited.

Registration and disclosure obligations

You must first register and be approved before you can use this website to place orders or use the services or functions provided on this website. When you register, you must provide complete and correct personal information, including your name, phone number and email address. If there are any changes to the registration content in the future, you should modify it immediately through your personal account. In order to protect the rights of customers, the company reserves the right to change the registration requirements and the scope of notification content at any time. In addition, when ordering goods, you should provide payment details and ensure the validity and accuracy of the payment details. The Company also has the right to verify that you are the account user. If you conceal or fill in false information or other suspected illegal activities, the company may refuse to register or cancel the registered account.

Order

Except for system errors or similar situations on the website, an order is established when the user sends an order and it is confirmed by the website. After receiving your order, this website will provide you with an order number for confirmation. If you need any information about the order, please log in to your account on this website to see the order information. If you have any questions about the order, you can also leave a message on the order to reply to the order, or send a message to our social network (Facebook/Instagram), and the customer service staff will reply to you as soon as possible.
The prices shown on this website do not include shipping or special packaging charges, nor do they include taxes outside the Republic of China.
If the product color and packaging are different from those shown in the website pictures, the delivery content shall prevail. This website reserves the right to make changes based on actual circumstances.
The quantity of goods displayed on this website is for reference only and is subject to actual inventory. If the goods you ordered do not exist or are out of stock, we will notify you as soon as possible.

deliver goods

Except for places that are actually difficult to deliver, there is no limit on the delivery range in principle. If you have any questions, please email to the customer service mailbox annekuo0325@gmail.com
We will ship according to the delivery option you choose, please feel free to view our delivery options for full details.
Special reminder: In principle, delivery is limited to Monday to Friday and does not include national holidays in various regions. The delivery period shown on this website is for reference only and is subject to actual delivery conditions.
Orders with the same delivery address will only be charged once. If you specify multiple delivery addresses when sending the order, each delivery address will be charged separately.

Payment

Payment can be authorized via Visa, Mastercard, and JCB. Your account will be debited when your order is ready to ship.

Returns and Exchanges

The company sincerely hopes that you have a pleasant shopping experience. If for any reason you are not satisfied with the product, as long as the product is unopened and used, we will be happy to process your return or exchange application within seven days of receipt of the goods. Please see our Return Terms and Procedure for further details.

Device safety

To ensure the security of transactions for all shoppers using this website, please ensure that you log in to this website using a secure device or program.
The company is not responsible for any damages that may be caused by computer program failure, virus or network attack.

Complaints or Opinions

If you wish to contact us, or have any comments about the product, please send an email to annekuo0325@gmail.com
We welcome your inquiries or feedback on all products. Regarding the valuable opinions you provide, the Company may copy, modify, publish, sell, transfer or create other derivative works in any form, and use them for media publicity, technical publication or various copywriting.

Intellectual Property Rights

The trademarks, patents or copyrights displayed on this website belong to our company and its partners. Please do not reproduce, adapt or use them without legal authorization.

Adjustments or changes to the legal notice

This website reserves the right to adjust or change various terms and regulations; any changes will take effect immediately upon posting.

Governing Law and Jurisdiction

The contents of this website and the contracts concluded by using this website shall be governed by the laws of the Republic of China.
Any disputes arising from this website shall be subject to the jurisdiction of the Tainan District Court of the Republic of China.